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to Kyrrex help center

Your password is your account's first line of defense. As such, it's important that you select a strong combination of letters, numbers, and special characters to combat hackers.

When setting up your account, you're required to use the following:

• At least 8 characters
• At least one small letter
• At least one capital letter
• At least one number
• At least one special character !@#$%^&*

But you don't have to end there. There are other ways to fortify your password, such as using multiple numbers and special characters, mixing up upper and lower case letters throughout the password, and using more than 8 characters.

Our trading fees remain one of the most competitive in the market as we always make efforts to ensure that our users can trade without the burden of excessive costs. As such, we regularly assess and monitor the fee landscape of the crypto market to provide sensible rates.

You can check out our trading fees page to stay up to date with our current fee structure for different services and assets.

The "Invalid Google 2FA Code" error shows up whenever the code from the Google authenticator app does not match or is incorrect. There are several reasons why this might happen:

• Incorrect code: You may have mistyped the code or entered the wrong digits. Double-check the code you're entering and make sure they match.
• Code Expiration: Google 2FA codes are typically time-sensitive and are usually valid for 30 seconds. The code may expire if you take too long to enter it, causing the system to reject it. Wait for the new code and enter it promptly.
• Incorrect time settings: Google 2FA relies on the correct time and date settings on your mobile device and the server. If there's a time discrepancy between the two, the generated codes might not match. Time zone differences could cause this problem, especially if you travel. The code will likely return the error if the time on your device does not match the time on Google's servers. Change your device time to automatic and sync your Google Authenticator app.
• Device change: If you've recently switched to a new mobile device and set up Google 2FA on it, the old codes generated on the previous device will likely no longer work. Use the codes from your new mobile phone.