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Account Login Failure

Account Login Failure

Here are some steps you can take if you receive the Login failed - Invalid username or password error message during a login attempt:

  • Check that your username and password combination is correct. 
  • Check the CAPS LOCK on your keyboard. Passwords are case-sensitive

Note: You may not be able to log into a new account until you've verified your email.

You may have problems logging into your account if you're attempting the login from a blacklisted or unsupported location.

Contact the Kyrrex support team to initiate a request for further assistance via