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Kyrrex Help

General questions

General questions


Kyrrex Android App

To download and install the Kyrrex app on your Android device, you should:

  • Open Google Play Store on your Android device.
  • Search for the Kyrrex app.
  • Click the Install button.
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Kyrrex iOS App

To download and install the Kyrrex iOS app on your Apple device, you should:

  • Launch the App Store.
  • Search for the Kyrrex app.
  • Tap Get and then Install.
  • Enter your password or use Touch ID when prompted.
  • Wait for the download to finish.
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Stellar (XLM) Deposits & Withdrawals

Depositing Stellar Lumens (XLM) on Kyrrex requires both a deposit Address and a deposit Memo.

The deposit address is shown at the top of the wallet page, with the deposit memo for your wallets shown below that.

To make a deposit to your exchange wallet, for example, you will need to use the deposit address shown near the top and the deposit memo next to your Exchange wallet.

Please note: If you fail to include the deposit memo with your deposit, your XLM will be lost forever.

Please contact support if you have any questions or concerns.

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What Does Maker and Taker Mean?

Market Taker

A market taker is a trader that places orders which immediately get fulfilled. A user who places a market order is a taker because their order is immediately fulfilled and removes liquidity from the market.

If you're okay with the current price when buying or selling and place an order to trade at that price, you're a market taker. You literally "take" volume from the market.

Market Maker

When you place an order at a price different from the current market price, you are a market maker. Maker trades are partially or fully placed on the orderbook and aren't (fully) executed at the moment of placement.

A market maker will place buy orders at lower prices and sell orders at higher prices. Limit orders, stop orders, and OCOs are market maker orders. If you place one of these orders, you're helping to "make" the market by adding liquidity.

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What Happens When I Send Crypto to a Wrong Address?

If you send tokens to a wrong address by mistake, Kyrrex will not receive your funds and cannot help you to recover them.

Once you confirm a withdrawal, the tokens are immediately sent from your address to the given destination.

Here are a few things you can try if you made a wrong withdrawal:

  • Contact the owner of the withdrawal address, if you know who they are.
  • Look up the wallet on the blockchain explorer and use any identifying information to commence a trail.
  • If the wrong address is associated with a platform, contact customer support on that platform.
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What Is Kyrrex?

Kyrrex is a Malta-based cryptocurrency exchange founded in 2016 to provide advanced services for digital currency traders and liquidity providers.

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