What are Kyrrex Fees
Our trading fees remain one of the most competitive in the market as we always make efforts to ensure that our users can trade without the burden of excessive costs. As such, we regularly assess and monitor the fee landscape of the crypto market to provide sensible rates.
You can check out our trading fees page to stay up to date with our current fee structure for different services and assets.
How Can I Submit a Ticket?
Users experiencing any issue can submit a ticket via the ticket page to receive the required support.
How Can I Contact Support?
The Kyrrex team is dedicated to providing round-the-clock assistance, ensuring uninterrupted support even on weekends. You can go through our FAQs page to find information and guides on common issues.
However, our team of professional consultants is readily available to answer your inquiries, provide expert guidance, and offer instructions pertaining to the platform's functionalities and other challenges you may face.
Why Do I Need Google 2FA?
We encourage using Google 2FA to enhance account security. It adds an extra layer of protection by requiring a unique code generated by the Google Authenticator app.
This security measure mitigates the risk of unauthorized access and potential theft of funds or personal information. Google 2FA also helps defend against phishing attacks, where attackers trick users into revealing login credentials. It is widely adopted as an industry standard and provides peace of mind for users, knowing their crypto assets are better safeguarded.
If you don't already have Google 2FA enabled on your Kyrrex account, we encourage you to do so. For a step-by-step guide, read our related support article on How to enable 2FA on Kyrrex.
Which Currencies and Trading Pairs Are Available on Kyrrex?
Kyrrex has a growing portfolio of available cryptocurrencies and trading pairs with adequate liquidity. You can currently trade the following currencies using the listed pairs while our collection continues to grow:
Is Kyrrex Licensed?
Yes, Kyrrex.com is licensed.
Kyrrex holds a Class 4 Virtual Finance Asset (VFA) License issued by the Malta Financial Service Authority (MFSA), demonstrating our compliance with regulatory standards. Additionally, we have obtained a financial services license from Estonia, supported by the Estonian Financial Intelligence Unit's integrity.
We also secure necessary financial licenses and permits to operate within legal jurisdictions where we offer crypto-fiat services.
Is Kyrrex Regulated?
Yes, Kyrrex.com is regulated.
At Kyrrex, we maintain and adhere to strict regulatory standards in jurisdictions where we operate. This policy reflects our commitment to preventing fraudulent practices and maintaining the trust of our users.
We are regulated by the Malta Financial Services Authority (MFSA), an organization that oversees one of the most stringent and comprehensive financial oversight regimes in the world.
Being able to obtain a Class-4 virtual finance licence from MFSA stands as a testament of our perfect adherence to all extant security and operational guidelines in all our jurisdictions.
We are in conformity with the Markets in Crypto Assets (MiCA) regulations recently passed by the European Union, allowing us to lawfully conduct financial services within the region.
We also comply with the financial regulations and guidelines devised by the Financial Conduct Authority (FCA) to ensure our operations are conducted in a transparent and compliant manner. Conforming with FCA regulations means we can establish trust and credibility among our customers, investors, and partners in the United Kingdom.
Additionally, our regulation under the Financial Crimes Enforcement Network (FinCEN) is crucial for combating money laundering, terrorist financing, and other financial crimes. FinCEN has been at the forefront of enforcing anti-money laundering (AML) and know-your-customer (KYC) regulations within the United States. By adhering to FinCEN's guidelines, we can effectively implement robust AML and KYC procedures, which help identify and mitigate risks associated with illicit activities.
Stellar (XLM) Deposits & Withdrawals
Depositing Stellar Lumens (XLM) on Kyrrex requires both a deposit Address and a deposit Memo.
The deposit address is shown at the top of the wallet page, with the deposit memo for your wallets shown below that.
To make a deposit to your exchange wallet, for example, you will need to use the deposit address shown near the top and the deposit memo next to your Exchange wallet.
Please note: If you fail to include the deposit memo with your deposit, your XLM will be lost forever.
Please contact support if you have any questions or concerns.