Our trading fees remain one of the most competitive in the market as we always make efforts to ensure that our users can trade without the burden of excessive costs. As such, we regularly assess and monitor the fee landscape of the crypto market to provide sensible rates.

You can check out our trading fees page to stay up to date with our current fee structure for different services and assets.

Users experiencing any issue can submit a ticket via the ticket page to receive the required support.

The Kyrrex team is dedicated to providing round-the-clock assistance, ensuring uninterrupted support even on weekends. You can go through our FAQs page to find information and guides on common issues.

However, our team of professional consultants is readily available to answer your inquiries, provide expert guidance, and offer instructions pertaining to the platform's functionalities and other challenges you may face.

Currently, you can easily reach out to us through our Telegram Support Chat, where we will be more than happy to address your needs.

Our use the Contact us form.

We encourage using Google 2FA to enhance account security. It adds an extra layer of protection by requiring a unique code generated by the Google Authenticator app.

This security measure mitigates the risk of unauthorized access and potential theft of funds or personal information. Google 2FA also helps defend against phishing attacks, where attackers trick users into revealing login credentials. It is widely adopted as an industry standard and provides peace of mind for users, knowing their crypto assets are better safeguarded.

If you don't already have Google 2FA enabled on your Kyrrex account, we encourage you to do so. For a step-by-step guide, read our related support article on How to enable 2FA on Kyrrex.

You can connect with us on the following social media platforms to get updates on new products, company milestones, exciting events, and exclusive content:

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Kyrrex has a growing portfolio of available cryptocurrencies and trading pairs with adequate liquidity. You can currently trade the following currencies using the listed pairs while our collection continues to grow:

Currencies on Kyrrex

1. Bitcoin (BTC)
2. Tether (USDT)
3. USD Coin (USDC)
4. Ethereum (ETH)
5. Kyrrex token (KRRX)
6. Stellar Lumens (XLM)
7. Hedera (HBAR)
8. Cardano (ADA)
9. Near Protocol (NEAR)
10. XRP (XRP)
11. Avalanche (AVAX)
12. Huobi Token (HT)
13. Polygon (MATIC)
14. Litecoin (LTC)
15. Bitcoin Cash (BCH)
16. Algoramd (ALGO)
17. Binance Coin (BNB)
18. Toncoin (Ton)
19. Tron (TRX)

Trading Pairs on Kyrrex

1. KRRX/USDT
2. XLM/USDT
3. HBAR/USDT
4. ADA/USDT
5. BTC/USDT
6. NEAR/USDT
7. XRP/USDT
8. AVAX/USDT
9. HT/USDT
10. MATIC/USDT
11. ETH/USDT
12. LTC/USDT
13. BCH/USDT
14. ALGO/USDT
15. USDC/USDT
16. BNB/USDT
17. TON/USDT
18. TRX/USDT
19. XLM/BTC
20. LTC/BTC
21. XRP/BTC
22. ETH/BTC
23. BCH/BTC
24. XLM/ETH
    

Depositing Stellar Lumens (XLM) on Kyrrex requires both a deposit Address and a deposit Memo.

The deposit address is shown at the top of the wallet page, with the deposit memo for your wallets shown below that.

To make a deposit to your exchange wallet, for example, you will need to use the deposit address shown near the top and the deposit memo next to your Exchange wallet.

Please note: If you fail to include the deposit memo with your deposit, your XLM will be lost forever.

Please contact support if you have any questions or concerns.

Exchange markets consist of participants known as Makers and Takers. Makers provide liquidity by placing buy or sell limit orders on the exchange's order book. Takers, on the other hand, place buy or sell orders that are immediately matched with the existing orders created by the makers.

Market Taker

A market taker is a trader that places orders which immediately get fulfilled. A user who places a market order is a taker because their order is immediately fulfilled and removes liquidity from the market.

If you're okay with the current price when buying or selling and place an order to trade at that price, you're a market taker. You literally "take" volume from the market.

Market Maker

When you place an order at a price different from the current market price, you are a market maker. Maker trades are partially or fully placed on the orderbook and aren't (fully) executed at the moment of placement.

A market maker will place buy orders at lower prices and sell orders at higher prices. Limit orders, stop orders, and OCOs are market maker orders. If you place one of these orders, you're helping to "make" the market by adding liquidity.

Example:

For example, a Maker can place an order to sell 20 BTC when the price of BTC reaches 30,000 USD. A taker can match the order by buying BTC at 30,000 USD.

If you send tokens to a wrong address by mistake, Kyrrex will not receive your funds and cannot help you to recover them.

Once you confirm a withdrawal, the tokens are immediately sent from your address to the given destination.

Here are a few things you can try if you made a wrong withdrawal:

• Contact the owner of the withdrawal address, if you know who they are.
• Look up the wallet on the blockchain explorer and use any identifying information to commence a trail.
• If the wrong address is associated with a platform, contact customer support on that platform.